Full Throttle Tours Aruba Terms and Conditions

Please read these Terms and Conditions.
By continuing to access the services from this website, you will be deemed to have accepted these Terms and Conditions.

Terms & Conditions

Full Throttle Tours Aruba is owned and operated by ZIsland Excursions VBA, Piedra Plat 46-F, Oranjestad Aruba.

All bookings made through this website or over the phone are subject to the following Terms and Conditions and is a binding contract between you and Full Throttle Tours Aruba.  In any and all bookings, the person making the booking acknowledges that you have read, understand and agree to be bound by these Terms and Conditions on behalf of all of the guests named on the booking.  No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Full Throttle Tours Aruba.

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Aruba and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the Aruban court.  However, this may not prevent Full Throttle Tours Aruba from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Terms and Conditions or this site in any other jurisdiction.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable, such Term or Terms shall be severed and deleted from the clause concerned and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Full Throttle Tours Aruba reserves the right to change these Terms and Conditions at any time and without prior notice.  You are responsible for reviewing the Terms and Conditions from time to time and by continuing to use this site constitutes your acceptance of this agreement as modified by the posted updates.

Full Throttle Tours Aruba offers this website “as is” and “as available” and without any warranty or condition, express or implied.  Full Throttle Tours Aruba does not warrant that this website will operate without interruptions, be timely, secure or error-free.  Full Throttle Tours Aruba does not warrant that the website or its contents are free from viruses or problems and is not responsible for any harm caused to your property from your use of this website.

In the event that you, at any time, do not accept or no longer accept any or all of these Terms and Conditions, you should immediately cease use of this site.

Indemnification

You expressly understand and agree that Full Throttle Tours Aruba and its subsidiaries, affiliates, officers, agents, employees, partners and licensors be held harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post, transmit or otherwise make available through this website, your use of this website, your connection to this website, your violation of the Terms and Conditions, or your violation of any rights of another.

Data Protection

Registration data and other personally identifiable information that we collect is subject these Terms and Conditions.

Full Throttle Tours Aruba respects your privacy and all supplied information will be treated as confidential.  Personal information will not be sold to third parties and will only be supplied to Partners in so far this is necessary to execute the Agreement.

Full Throttle Tours Aruba or third parties may provide links to other websites or resources.  Because Full Throttle Tours Aruba has no control over these external websites and resources, you acknowledge and agree that Full Throttle Tours Aruba does not endorse, is not responsible for the availability, or liable for any content, advertising, products or other materials on or available from these external websites or resources.  You also acknowledge and agree that Full Throttle Tours Aruba shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such external website or resource.

Photography and Content Submission

Full Throttle Tours Aruba may from time to time carry out photography and/or video recording on the vessel which may feature passengers.  By accepting these Terms and Conditions, you agree that Full Throttle Tours Aruba may use such images on our website, social media (including, but not limited to, Facebook, Twitter, and Instagram), in any promotional, advertising or marketing material in any format whatsoever.  You further agree that Full Throttle Tours Aruba owns the copyright of these materials.  Full Throttle Tours Aruba will not sell or redistribute any photo and/or video recording for any purposes outside of our own use.

By providing any content to the Full Throttle Tours website:

  1. You agree to grant to Full Throttle Tours Aruba a worldwide, royalty-free, perpetual, non-exclusive right and license to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part.  Such license will apply with respect to any form, media, technology known or later developed.
  2. You warrant and represent that you have all legal, moral, and other rights that may be necessary to grant Full Throttle Tours Aruba with the license set forth in this section.
  3. You acknowledge and agree that Full Throttle Tours Aruba shall have the right (but not obligation), in our sole discretion, to refuse to publish or to remove or block access to any content you provide at any time and for any reason, with or without notice.
  4. You explicitly agree, in using this website or any service provided, that you shall not provide any content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortuous, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this website or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
  5. You agree that you shall not provide or use this website and any content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent from Full Throttle Tours Aruba.

If you have questions or concerns regarding these Terms and Conditions, please notify us via e-mail at info@fullthrottletoursaruba.com.

Booking Terms and Conditions

All bookings made through this website or over the phone are subject to the following Booking Terms and Conditions and is a binding contract between you and Full Throttle Tours Aruba.  In any and all bookings, the person making the booking acknowledges that you have read, understand and agree to be bound by these Booking Terms and Conditions on behalf of all of the guests named on the booking.  No variation to these Booking Terms and Conditions shall be of any effect unless made in writing by and with the authority of Full Throttle Tours Aruba.

These Booking Terms and Conditions are governed by and shall be construed in accordance with the laws of Aruba and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the Aruban court.  However, this may not prevent Full Throttle Tours Aruba from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Booking Terms and Conditions or this site in any other jurisdiction.

If any of these Booking Terms should be determined to be illegal, invalid or otherwise unenforceable, such Term or Terms shall be severed and deleted from the clause concerned and the remaining Booking Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Full Throttle Tours Aruba reserves the right to change these Booking Terms and Conditions at any time and without prior notice.  You are responsible for reviewing the Booking Terms and Conditions from time to time and by continuing to use this site constitutes your acceptance of this agreement as modified by the posted updates.

Bookings for Full Throttle Tours Aruba may be made online, via telephone, or in person.  In order to complete a booking with Full Throttle Tours Aruba, you agree to provide truthful information and be at least 18 years of age.  Full payment is due at check-in on the day of your tour.  Please be aware that due to the nature of the business, when bookings are confirmed, Full Throttle Tours Aruba immediately incurs expenses and costs directly relating to your booking as we prepare for your arrival.  As a courtesy, please notify Full Throttle Tours Aruba at least 48 hours in advance if you will be unable to attend your scheduled tour.

Every participant of our tours is required to sign a Liability Waiver prior to boarding the vessel.  The Liability Waiver is provided as part of the booking through our website and there is also a link provided on the invoice you will receive via e-mail.  Everyone over the age of 18 will be required to complete their own Liability Waiver.  The party completing the online booking will need to send the link to each person over the age of 18 in their group in order for all participants to complete the Liability Waiver.  For anyone under the age of 18, a parent or legal guardian will need to complete the Liability Waiver on behalf of the minor participant.  Please note this is an electronic Liability Waiver and there is no need to print this document and bring it with you on the day of your tour.

All bookings will be confirmed via e-mail.  This e-mail will include an invoice with a reservation number, the total amount due for all persons in your party, as well as the date and time of your tour.  Please be aware that these e-mail messages may go to your Junk/Spam folder.  Confirmation e-mails will be sent from booking@fullthrottletoursaruba.com.

All prices are in US Dollars, and tax is added to all bookings.

Additional confirmation e-mails will be sent approximately one week prior, and again, two days prior to your tour.  These confirmation e-mails will be sent to the address used at the time of the booking.

All bookings are non-transferrable.  Only in extenuating circumstances will bookings be considered for transfer and where a minimum of 48 hours notice is given.

All participants are required to arrive at the dock no less than 30 minutes prior to the tour time.  Full Throttle Tours Aruba will operate all tours at the scheduled times and never allow late-running participants to cause a later departure time.  Full Throttle Tours Aruba is not responsible for factors out of our control, for example; late-running commuter services, traffic or parking difficulties (this is not an all-inclusive list).

For Private Charters booking information, please see the Private Charter section of this document.

Payment

Full payment is due at check-in and prior to boarding the vessel.  Accepted methods of payment are cash (US Dollars or Aruba Florin), Visa or MasterCard.  If paying by credit card, please bring a valid ID.

No credit card details or information will be stored.

Once payment is made, an updated invoice will be sent via e-mail.

For Private Charter payment information, please see the Private Charter section of this document.

Changes and Cancellations by Full Throttle Tours Aruba

Full Throttle Tours Aruba reserves the right to cancel a tour (both regular and private charter).  Safety is our main priority.  In the event your tour is cancelled, an alternative date and time will be offered.  Any expenses associated with date changes such as ground transportation, flight and accommodation, etc. is the sole responsibility of you, and not Full Throttle Tours Aruba.

All tour routes and destinations are subject to change without notice.  Sea conditions can and will sometimes turn rough.  Snorkeling depends on sea conditions.

Full Throttle Tours Aruba reserves the right to make changes to the itinerary whenever it is deemed necessary for the safety, comfort and convenience of the passengers at any time.  In all cases, Full Throttle Tours Aruba will do its best to maintain the content and the order of the tour and when possible, passengers will be advised of any changes prior to departure.

If the maximum combined weight of all passengers, crew and cargo exceeds the posted weight limit of the vessel, Full Throttle Tours Aruba has the right to modify the bookings by rescheduling your date and/or time or tour.

In the unlikely event that the vessel has to make an emergency return to the dock, Full Throttle Tours Aruba will not be liable for replacement tickets and/or refunds.

Full Throttle Tours Aruba may cancel a tour due to one or a combination of the following conditions:

  1. Extreme weather conditions
  2. Sea conditions
  3. A minimum number of 6 passengers is not reached per tour (does not apply to Private Charters)
  4. A mechanical or technical issues with the vessel, engines or trailer
  5. Staffing Issues
  6. Operational needs or other company commitments. Sometimes governing body involvement may result in a necessary change.

Changes and Cancellations by the Customer

Any changes to your reservation date and/or time will be accommodated based on availability.  Full Throttle Tours Aruba will not be held responsible for the inability to reschedule your date and/or time.  As a courtesy, please contact Full Throttle Tours Aruba as soon as possible via e-mail or phone if you are unable to make your scheduled tour time.  This will enable Full Throttle Tours Aruba the opportunity to rebook your spot to someone else.

Full Throttle Tours Aruba will make every effort to notify you in the case that your tour has been changed or cancelled, therefore, you are expected to arrive for check-in 30 minutes prior to your scheduled departure.

If you are arriving on a cruise ship and the ship’s itinerary changes, we will do our best to reschedule your tour, based upon availability.

For Private Charters cancellation information, please see the Private Charter section of this document.

Special Requests

Any passenger requiring special requests due to physical requirements, health conditions, including food allergies, should notify Full Throttle Tours Aruba at the time of booking.  Special requests will be accommodated to the best of our ability, at the discretion of Full Throttle Tours Aruba, and keeping safety at the forefront in all situations.  Please use the Special Requests field on the Booking form or send your special requests to booking@fullthrottletoursaruba.com.

Private Charters

For Private Charters, bookings must be made via e-mail, telephone, or in person and will be booked based on availability.  Private Charters can accommodate up to 10 passengers per tour.  Private Charters include the same itinerary as our regular tours.  Should an alternative route be requested, this will be approved upon review by Full Throttle Tours Aruba and the Captain.

In order to reserve a Private Charter, you will be required to complete a Credit Card Authorization Form.   All bookings will be confirmed via e-mail.  This e-mail will include an invoice with a reservation number, the total amount due, as well as the date and time of your tour.  Please be aware that these e-mail messages may go to your Junk/Spam folder.  Confirmation e-mails will be sent from booking@fullthrottletoursaruba.com.

Cancellation Policy for Private Charters:  If at least five days advance notice is given to Full Throttle Tours Aruba, no charges will be made to the credit card number on file.  If the cancellation notice is given to Full Throttle Tours Aruba 3-5 days prior to your tour, you will be charged 50% of the total amount due to the credit card number on file.  If cancellation is received 48 hours or less prior to your tour, the total amount due on the invoice will be charged to the credit card number on file.

Cruise Ship Passengers:  If you have scheduled a Private Charter and your ship’s itinerary changes, we will do our best to reschedule your tour, based on availability.  Should the ship not arrive in Aruba, no charges will be made.

All prices are in US Dollars, and tax is added to all bookings.

Each participant is required to sign an electronic Liability Waiver prior to your tour date.  This Liability Waiver will be provided as a link on the invoice and sent to the person making the reservation.  This person will need to send the link to everyone over the age of 18 in their group.  For anyone under the age of 18, a parent or legal guardian will need to complete the Liability Waiver on behalf of the minor participant.  Please note this is an electronic Liability Waiver and there is no need to print this document and bring it with you on the day of your tour.

Additional confirmation e-mails will be sent approximately one week prior, and again, two days prior to your tour.  These confirmation e-mails will be sent to the address used at the time of the booking.

All participants are required to arrive at the dock for check-in no less than 30 minutes prior to the tour time.

All bookings are non-transferrable.

Full Throttle Tours Aruba will operate all tours at the scheduled times and never allow late-running participants to cause a later departure time.  Full Throttle Tours Aruba is not responsible for factors out of our control, for example; late-running commuter services, traffic or parking difficulties (this is not an all-inclusive list).  In the case of the Private Charter, if all participants are not present and the tour leaves later than the scheduled start time, the end time will still remain the same.

For changes or cancellations by Full Throttle Tours Aruba, please see Changes and Cancellations by Full Throttle Tours Aruba provided in this document.

Code of Conduct

Full Throttle Tours Aruba has the right to refuse service, deny participation or terminate participation, with no refunds, in any of the following conditions:

  1. Those who arrive under the influence of alcohol or drugs
  2. Behaves in a manner which, in the opinion of Full Throttle Tours Aruba, is likely to affect the safety or enjoyment of the other passengers or crew
  3. Uses threatening, abusive or insulting words or behavior, or any indecent hand/body gestures, or in any way provokes or behaves in a manner that causes danger or nuisance to other passengers or crew
  4. Shows signs of discourtesy, abuse or aggression to Full Throttle Tours Aruba crew
  5. Not following the instructions provided by the Captain and crew
  6. Anyone who intentionally causes damage to the property of Full Throttle Tours Aruba, the dock and/or the other passengers

Your Safety is our highest priority and we take every measure to keep you safe, well and happy.  Full Throttle Tours Aruba strongly recommends that you follow crew instructions and safety briefings.

Life jackets are available to those who wish to use them.  Children under the age of 12 years will be required to wear a life jacket at all times while the vessel is underway.  The crew will ensure the life jacket is properly fitted for your utmost comfort and safety.

Rules for your excursion:

  1. Listen to the safety briefing given by the Captain and crew
  2. All children under the age of 18 must be accompanied by a responsible adult at all times
  3. Please be respectful to other passengers, our crew and other tourists by refraining from using obscurities, profanities or any indecent hand/body gestures
  4. No smoking on the dock or on board the vessel at any time
  5. No food, alcohol or drugs can be carried on board. The only exception to no food will be in the case of extreme food allergies or health conditions and with the prior approval of Full Throttle Tours Aruba
  6. No coolers are allowed on board
  7. No weapons or dangerous articles, including but not limited to, knives, glass bottles or any other sharp object
  8. Pets or animals of any nature are expressly prohibited on the vessel (except for guide dogs and hearing dogs) without the express permission of Full Throttle Tours Aruba
  9. All passengers should arrive in suitable attire that is appropriate for a public tour which will not be damaged by exposure to sea water or sunlight
  10. Spray-on type sunscreen is prohibited on board. The excess overspray causes the deck of the vessel to become very slippery and dangerous to the passengers and crew.  Please apply this type of lotion on the dock prior to boarding
  11. Our tours are “Bare-Foot” and passengers will remove their shoes at the dock prior to boarding. Only Orthopedic/Diabetic exceptions will be made at the Captain’s discretion
  12. Tie back long hair
  13. Secure loose clothing
  14. Life jackets are provided and must be worn by children under the age of 12 years at all times while the vessel is underway
  15. Passengers must remain seated at all times while the vessel is underway except if directly instructed by the Captain or crew
  16. The throwing of any article from the vessel is strictly prohibited
  17. Non swimmers are not allowed in the water. You must able to swim in order to snorkel

Please be advised that space on board the vessel is limited and should Full Throttle Tours Aruba or the Captain deem your personal belongings be too large, you may not be allowed to take it on board. Each seat has available storage for small items such as towels, extra clothing, or a camera. Full Throttle Tours Aruba is not responsible for damaged, lost or stolen personal belongings brought on board.

Complaints

Full Throttle Tours Aruba will make every reasonable effort to make the tour a success for all passengers.  In the case the tour is not meeting expectations, please bring your concern to the attention of the Captain or crew so they may make a reasonable attempt to resolve the issue.  Full Throttle Tours Aruba is not liable for situations which are caused by circumstances out of the control of Full Throttle Tours Aruba.  This will include, but not be limited to, short-comings caused by any passenger, unforeseen or caused by a third party, or caused by an Act of God.

Any passenger complaints should be brought to the attention of the crew on the day of your tour.

Following this, any further complaint should be put in to writing no less than seven days following your tour to tammy@fullthrottletoursaruba.com.  Compliments and general feedback will be gratefully accepted to the same e-mail address.  If you would like to discuss over the phone, we can be reached at 480-626-0776 (US) or 297-741-8570 (Aruba).

Full Throttle Tours Aruba is dedicated to responding to your correspondence within 24 hours, however, on occasion, this can take longer.

If you have questions or concerns regarding these Booking Terms and Conditions, please notify us via e-mail at info@fullthrottletoursaruba.com.

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